Role Overview
Rebuild Customer Success from the ground up, using AI to accelerate the queue, and owning customer relationships that determine company growth.
What You Will Do
Use AI to accelerate the queue, run onboarding for new customers, deliver product training, manage customer-facing projects, and work from data to drive customer health and revenue partnership.
Why It Might Be a Fit
The role requires 3+ years in a customer-facing role, AI fluency, technical curiosity, product instinct, outstanding written communication, strong project management instincts, queue discipline, real customer empathy, and comfortable teaching.
Requirements
- 3+ years in a customer-facing role
- AI fluency
- Genuinely technical curiosity
- Product instinct
- Outstanding written communication
- Strong project management instincts
- Queue discipline
- Real customer empathy
- Comfortable teaching
- Tooling experience: help desk platforms (Zendesk, Intercom, Help Scout) and CRMs (Salesforce, HubSpot)
- Documentation experience — you have built or maintained customer-facing docs or a knowledge base
To apply for this job please visit sportsdigita.applytojob.com.
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