Role Overview
The Customer Operations Executive will provide a professional, proactive and reactive service to customers, focusing on supporting all customer touchpoints and resolving inbound customer queries.
What You Will Do
The role will involve managing customer correspondence, improving customer experiences, and suggesting process improvements to help the team operate efficiently.
Why It Might Be a Fit
The ideal candidate will have excellent written and verbal communication skills, be calm and composed under pressure, and have a good knowledge of and interest in horse racing.
Requirements
- Excellent written and verbal communication skills
- Ability to communicate confidently to a wide audience
- Calm and composed under pressure
- Ability to accurately input data
- Self-motivated with the ability to resolve issues quickly and to a high standard
- Organised and focused approach to work
- Good knowledge of and interest in horse racing
- Ability to use a variety of IT applications
Benefits
- Private medical insurance
- Excellent parental leave
- Working globally policy
- Mental health support
- Assistance programs
- Social gatherings
- Pension scheme
- Life assurance
- Exclusive perks like the Star card and our Step Further Awards
- Complimentary access to our Racing Post Members Club
- Season Ticket Loan
- Cycle to Work Scheme
- 25 days of holiday per year
To apply for this job please visit jobs.workable.com.
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