Lead Customer Success Manager

Role Overview

The Lead Customer Success Manager will be responsible for aligning highly skilled expertise, thought leadership, and program management to align Sprinklr solutions to customers’ biggest challenges. The role will involve developing a deep understanding of customers’ businesses, processes, teams, and technical architectures to prescribe the use of Sprinklr products and features to solve high-level business challenges and resolve organizational inefficiencies.

What You Will Do

The Lead Customer Success Manager will be responsible for customer relationship accountability, cultivating relationships with key stakeholders, building customer champions, and overseeing customer adoption journeys. The role will also involve ensuring awareness of Sprinklr’s product, product roadmap, and new releases to all relevant customer stakeholders.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in Customer Success, Technical Account management, Technology Consulting, or Technology Solutions Development. The candidate will have experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions and will be able to analyze customer usage data, KPIs, and health indicators to identify opportunities for improvement.

Requirements

• 5+ years’ experience in Customer Success, Technical Account management, Technology Consulting, or Technology Solutions Development
• Experience delivering large-scale transformational programs across Fortune 100 enterprise clients’ customer experience functions
• Ability to analyze customer usage data, KPIs, and health indicators to identify opportunities for improvement
• Demonstrated experience and/or knowledge of marketing automation technologies, contact center technologies, digital transformation, AI solutions, market research and insights, business analytics, emerging technologies, and data management platforms and technology
• Strong program management experience overseeing large, cross-functional teams to ensure timely execution of deliverables
• Proven ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners, as well as mapping business requirements into technical features

Benefits

• Comprehensive suite of benefits designed to help each member of our team thrive
• Voluntary healthcare coverage in countries where applicable
• Paid time off to recharge and spend time with loved ones
• 401k plan with 100% vested company contributions
• Flexible paid time off
• Holidays
• Generous caregiver and parental leaves
• Life and disability insurance
• Health benefits including medical, dental, vision, and prescription drug coverage