Role Overview
Leads complex enterprise partnerships and transformation programmes with substantial independence. Understands customer objectives, processes, teams, technical architecture, and use of Sprinklr. Builds success plans with agreed outcomes, adoption goals, key performance indicators, and measures of value.
What You Will Do
Conducts customer cadences and business reviews to align priorities, demonstrates value, and maintains sponsorship. Guides customers on product capabilities, use cases, releases, roadmap context, and adoption practices. Coordinates Product, Support, Services, Sales, Solutions Consulting, and Partnerships resources.
Why It Might Be a Fit
Requires 8-12 years of relevant experience, or equivalent experience. Business-level or native-level Japanese is required. Professional English is required for regional and global collaboration. Wide-ranging Customer Success, Technical Account Management, or technology consulting experience. Success leading enterprise adoption, transformation, or value-realisation programmes.
Requirements
- 8-12 years of relevant experience, or equivalent experience
- Business-level or native-level Japanese is required
- Professional English is required for regional and global collaboration
- Wide-ranging Customer Success, Technical Account Management, or technology consulting experience
- Success leading enterprise adoption, transformation, or value-realisation programmes
Benefits
- Comprehensive suite of benefits designed to help each member of our team thrive
- Voluntary healthcare coverage in countries where applicable
- Paid time off to recharge and spend time with loved ones
- Open Mentoring Program to create meaningful connections that support growth and amplify our focus
To apply for this job please visit sprinklr.wd1.myworkdayjobs.com.
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