Senior Customer Success Manager, Enterprise

Role Overview

As a Sr. Customer Success Manager, Enterprise, you will serve as the primary point of contact for customers, owning the customer experience from onboarding through renewal. You’ll build trust-based partnerships, help customers realize the full value of their SPS investment, and play a key role in retention, adoption, and long-term customer success.

What You Will Do

Serve as the primary point of contact for Revenue Recovery customers throughout the full customer lifecycle, including trial, onboarding, product education, and renewal. Build long-term, trust-based partnerships by developing a broad understanding of each customer’s business model and helping them realize the full value of their SPS Revenue Recovery investment.

Why It Might Be a Fit

Champion customer retention strategies including account health monitoring, user engagement, and renewals, and work cross-functionally to reduce churn and increase customer lifetime value.

Requirements

• Bachelor’s degree
• 2+ years of CSM experience or 3-5 years of professional business experience
• Experience working closely with C-level and SVP-level executives and executing executive business reviews
• Excellent verbal and written communication and presentation skills
• Strong listening skills with a thoughtful approach to addressing customer pain points
• Highly organized and process-driven with the ability to manage multiple priorities simultaneously
• Ability to quickly develop product expertise and confidently train customers to drive adoption
• Comfortable working in a fast-paced environment with the ability to assess and shift priorities quickly
• Experience with retail deductions and/or retail compliance programs preferred
• CPG industry experience preferred
• Prior Walmart experience preferred
• Previous experience at a SaaS company preferred

Benefits

• Annual salary range of $76,700 – $96,900
• Comprehensive package of benefits including health, dental, vision, disability and life insurance, paid time-off, 401(k), health and flexible spending accounts, stock purchase plan and more