Customer Success Manager (Alts)

Role Overview

The Customer Success Manager (Alts) serves as the primary point of contact for customers throughout new and ongoing deal implementations, ensuring a seamless experience across every stage of the transaction lifecycle. As a trusted advisor and subject matter expert, the CSM drives successful onboarding, adoption, and ongoing engagement with the Intralinks platform. The role requires strong technical aptitude, analytical thinking, and problem-solving capabilities, with the ability to quickly identify and resolve issues. Excellent written and verbal communication skills, with sound judgment to prioritise requests, assess risk, and determine when escalation or further investigation is required.

What You Will Do

Own the end-to-end customer experience, from onboarding through implementation, serving as the primary point of contact and trusted advisor while recommending platform features and functionality aligned to customer needs. Lead the onboarding of new users and deal teams, guiding platform setup, training, and adoption to ensure readiness for upcoming transactions. Manage day-to-day customer requests, providing timely resolutions and coordinating with internal teams to address more complex issues.

Why It Might Be a Fit

Demonstrated ability to work autonomously and effectively in a fast-paced, client-focused environment. Exposure to Alternative Investments, deal execution, capital markets, or transaction management technologies is advantageous but not essential. Fluency in English language skills is required; proficiency in additional languages will be highly regarded.

Requirements

• demonstrated ability to work autonomously and effectively in a fast-paced, client-focused environment
• strong technical aptitude, analytical thinking, and problem-solving capabilities
• excellent written and verbal communication skills, with sound judgment to prioritise requests, assess risk, and determine when escalation or further investigation is required
• exposure to Alternative Investments, deal execution, capital markets, or transaction management technologies is advantageous but not essential
• fluency in English language skills is required; proficiency in additional languages will be highly regarded

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee Assistance Program
• Provident Fund Contribution
• Bonus Scheme
• SS&C Stock(s) Allocation