Customer Success Manager (Deal Specialist)

Role Overview

The Customer Success Manager (Deal Specialist) serves as the primary point of contact for customers throughout new and ongoing deal implementations, ensuring a seamless experience across every stage of the transaction lifecycle.

What You Will Do

The role provides expert guidance, drives platform adoption, and helps customers maximise the value of their investment in Intralinks solutions.

Why It Might Be a Fit

The ideal candidate will have a demonstrated ability to work independently and effectively in a fast-paced, customer-focused environment, with strong technical aptitude and excellent analytical and problem-solving skills.

Requirements

• Demonstrated ability to work independently and effectively in a fast-paced, customer-focused environment.
• Strong technical aptitude combined with excellent analytical and problem-solving skills.
• Proven ability to quickly learn complex software platforms and confidently explain features, functionality, and best practices to users.
• Exceptional written and verbal communication skills, with the ability to exercise sound judgment, prioritise requests, and determine when escalation or further investigation is required.

Benefits

• Flexible Personal/Vacation Time Off
• Sick Leave
• Paid Holidays
• Medical
• Dental
• Employee Assistance Program
• Parental Leave
• Well-Stocked Pantry
• Bonus Scheme
• SS&C Stock(s) Allocation