Senior Customer Success Manager

Role Overview

The Senior Customer Success Manager will build and strengthen long-term relationships with customers, proactively identify opportunities to maximise value from our solutions, and support customers in achieving their business objectives.

What You Will Do

The ideal candidate will own and manage the end-to-end customer lifecycle, drive proactive customer engagement, and deliver customer training and enablement sessions to increase user engagement and product adoption.

Why It Might Be a Fit

The successful candidate will have a strong track record in driving customer retention and renewals, increasing product adoption, and delivering measurable value within a SaaS environment.

Requirements

• 5+ years of experience in Customer Success, Account Management, or a similar client-facing role in a SaaS or enterprise technology environment
• Proven track record of driving renewals, improving customer retention, reducing churn, and identifying opportunities for account growth
• Strong understanding of customer success methodologies, account planning, stakeholder management, and end-to-end customer lifecycle management
• Excellent communication, presentation, relationship-building, and stakeholder engagement skills
• Data-driven approach with experience using CRM and Customer Success platforms such as Salesforce, Gainsight, or similar tools
• Strong problem-solving and commercial acumen, with the ability to proactively identify customer risks, opportunities, and strategies to maximise value

Benefits

• Flexible Personal/Vacation Time Off
• Sick Leave
• Paid Holidays
• Social Insurance
• Medical
• Dental
• Vision
• Life Insurance
• Employee Assistance Program
• Annual Health Check-up
• Bonus Scheme
• SS&C Stock(s) Allocation