Role Overview
As a Customer Success Manager, you’ll own a book of about 440 growing contractor teams and help each of them get real, lasting value from the platform. You’ll work from customer signals, respond to them within 48 hours, and drive adoption and value.
What You Will Do
Your job is to make sure contractors buy STACK to change how they bid and build. You’ll own a named book of accounts, keep a current health score, and respond to customer signals. You’ll also drive adoption and value, manage renewals, protect and grow seats, and forecast accurately.
Why It Might Be a Fit
This role is a great fit for someone who cares about customer outcomes and wants their time to go where it makes the biggest difference. You’ll be your customers’ go-to contact, answer workflow questions, and help them solve real problems.
Requirements
- 4+ years in Customer Success, Account Management, or a similar customer-facing role in B2B SaaS
- Experience managing a named book of hundreds of accounts
- A habit of acting on what customers are doing in the product
- Comfort holding a renewal conversation and a workflow conversation in the same call
- Curiosity about the product
- A careful, accurate approach to forecasting
- Experience in construction or estimating is a plus
- Familiarity with Salesforce and Gong is expected
Benefits
- Health insurance (medical, dental & vision)
- Life insurance
- 401(k)
- Paid time off
To apply for this job please visit stackct.bamboohr.com.
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