Customer Success Manager

Role Overview

As a Customer Success Manager, you act as a strategic partner to your customers and help them turn their communication goals into real impact. You build strong, trust-based relationships, guide customers through a smooth renewal process, identify growth opportunities, and actively prevent churn.

What You Will Do

Build and maintain strong, strategic relationships with your customers as a trusted advisor, lead regular check-ins and Business Reviews, take full ownership of renewals, monitor customer health, identify and drive upsell and expansion opportunities, and provide proactive guidance on platform adoption.

Why It Might Be a Fit

You will be successful if you have 3+ years in Customer Success, Account Management, or a hybrid Sales/CS role within SaaS, business fluency in German and English, and proven experience owning a revenue quota with a track record of meeting or exceeding targets.

Requirements

• 3+ years in Customer Success, Account Management, or a hybrid Sales/CS role within SaaS
• Business fluent in German and English
• Fluency in a third language such as French is a plus
• Proven experience owning a revenue quota (Renewals and/or Upsells) with a track record of meeting or exceeding targets
• Comfort navigating contract discussions and commercial negotiations with procurement and decision-makers
• Ability to move beyond “support” conversations to discuss business value, ROI, and long-term strategy
• Ability to manage high-stakes situations, such as turning around at-risk accounts
• Exceptional presentation skills, capable of leading Executive Business Reviews with C-Level executives

Benefits

• Competitive Compensation
• Flexibility
• Recharge
• Support
• Volunteers Day