Customer Success Manager (French and German Speaking)

Role Overview

As a Customer Success Manager, you act as a strategic partner to your customers and help them turn their communication goals into real impact. You build strong, trust-based relationships, guide customers through a smooth renewal process, identify growth opportunities, and actively prevent churn.

What You Will Do

Build and maintain strong, strategic relationships with your customers as a trusted advisor, lead regular check-ins and Business Reviews, take full ownership of renewals, monitor customer health, identify risks early, and develop actions to prevent churn.

Why It Might Be a Fit

You will be successful if you have 3+ years in Customer Success, Account Management, or a hybrid Sales/CS role within SaaS, business fluent in German, English, and French, and a proven experience owning a revenue quota with a track record of meeting or exceeding targets.

Requirements

• 3+ years in Customer Success, Account Management, or a hybrid Sales/CS role within SaaS
• Business fluent in German, English, and French
• Proven experience owning a revenue quota (Renewals and/or Upsells) with a track record of meeting or exceeding targets
• Comfort navigating contract discussions and commercial negotiations with procurement and decision-makers
• Ability to move beyond ‘support’ conversations to discuss business value, ROI, and long-term strategy
• Ability to manage high-stakes situations, such as turning around at-risk accounts
• Exceptional presentation skills, capable of leading Executive Business Reviews with C-Level executives

Benefits

• Competitive Compensation – attractive salary packages including LTIP (unit-based Long Term Incentive Plan)
• Flexibility – flexible working time models and the option of hybrid work, and support this with a yearly flex work allowance of €1560
• Support – company pension scheme
• Volunteers Day – one day off per year for supporting a social project