Role Overview
The Customer Success Manager will be the person our clients trust most at the company, helping them get live quickly, see real pipeline from the platform, and grow with us over time. The role requires experience in sales, account management, or customer success, and the ability to work with clients directly, run calls and presentations with senior stakeholders, and communicate clearly and confidently.
What You Will Do
The Customer Success Manager will welcome new clients, shape their targeting, keep campaigns performing, help every user get value, celebrate results together, grow accounts, be the go-to person, and bring the customer’s voice inside.
Why It Might Be a Fit
The company is looking for someone with attitude, graft, and genuine care for people, who can take ownership of client problems, be organised, calm under pressure, empathetic, and have strong communication and problem-solving skills.
Requirements
- 6–12 months in a sales role (SDR, BDR, account management, account executive or similar)
- Experience working with customers or clients directly, whether in sales, account management or customer success
- Comfortable running calls and presentations with senior stakeholders
- Clear, confident communication, written and spoken
- Bonus: experience with outbound tools, CRMs or B2B SaaS
Benefits
- £30,000–£40,000 base, plus bonus/commission tied to client retention and growth
- Equity options
- Room to grow
- Your own clients from day one
- Support to do your best work
- Hybrid working in London
- Work from anywhere
- Momentum
To apply for this job please visit linkedin.com.
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