Customer Success Manager – SMB

Role Overview

This mid-level Customer Success Manager will support a self-serve CTV advertising platform, owning onboarding, adoption, retention, campaign performance, and individual revenue targets while partnering across Sales, Ad Ops, Product, Data, Regulatory, and Marketing.

What You Will Do

Strategic onboarding, growth and retention, performance consulting, revenue ownership, sales pipeline management, issue resolution, and cross-functional partnership.

Why It Might Be a Fit

Strong account management, problem-solving, and cross-functional skills; must thrive in a fast-paced, evolving environment.

Requirements

• Experience – 2-5 years in digital advertising, media sales, or account management
• Education – Bachelor’s degree in Marketing, Business, or a related field
• Tools – comfortable with CRM tools (Salesforce) and complex ad-tech platforms
• Direct client-facing sales/account management experience

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Paid-time-off options
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow