Salesforce Operations CRM Analyst

Role Overview

Join our global solutions team supporting a large-scale business transformation initiative focused on modernizing how licensing opportunities, rights management, and commercial negotiations are managed across a global enterprise. As a critical member of the Salesforce support organization, you will ensure the CRM platform remains operational, accurate, and effective for business users across multiple regions.

What You Will Do

Provide day-to-day production support for Salesforce users across multiple business functions, investigate and resolve Salesforce application issues, defects, and user requests, and perform Salesforce data cleanup activities.

Why It Might Be a Fit

This is an excellent opportunity for a hands-on Salesforce professional who enjoys solving problems, supporting users, and improving business processes within a highly visible enterprise environment.

Requirements

• 4+ years of Salesforce Administration, Operations, or CRM Support experience
• Hands-on experience supporting Salesforce production environments
• Experience troubleshooting user issues and resolving production incidents
• Strong Salesforce data management and data quality experience
• Experience identifying and correcting duplicate records and data integrity issues
• Experience supporting end-user onboarding and training initiatives
• Knowledge of Salesforce security, permissions, and user administration
• Experience executing QA, UAT, or regression testing activities
• Strong analytical and troubleshooting skills
• Excellent communication and customer service abilities
• Ability to manage multiple priorities simultaneously
• Experience working in Agile or iterative delivery environments

Benefits

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP WorkforceNow

Tagged as: Salesforce