Customer Success Lead, BIM

Role Overview

As a Customer Success Manager within our Construction Technology business, you will be joining our growing SaaS Team as a remote employee, and will be responsible for establishing and building customer relationships to promote customer retention and loyalty. You will work cross-functionally with Sales, Product, and Customer Experience teams to address customer needs.

What You Will Do

Key responsibilities include onboarding new customers, training end-users, optimizing the value of our software, expanding user adoption, and identifying key risks to customer success.

Why It Might Be a Fit

This is an excellent opportunity for someone who thrives in a fast-paced SaaS environment and is passionate about building long-term customer partnerships.

Requirements

• Bachelor’s or Associate degree (Technology or business-related field) or 5+ years of experience with Revit focused on Mechanical, Electrical or plumbing systems
• 2+ years of experience teaching, guiding, mentoring in the use of Revit
• 3+ years of experience in functional consulting, construction management, customer success, or in a pre-sales software solution capacity
• Proven ability to map the customer’s business process to product capability
• Proven success managing customer relationships and driving retention, adoption, and growth
• Knowledge of the construction industry
• Experience analyzing data, trends and client information to identify product or service growth opportunities
• Strong communication and presentation skills, with the ability to engage senior stakeholders
• Strong analytical and problem-solving skills
• Strong organizational/time management skills and ability to manage multiple priorities in a fast-paced environment

Benefits

• Medical, dental, life, vision, disability, 401(k), Employee Stock Purchase Plan, paid time off, and tuition reimbursement
• Discounts on Stanley Black & Decker tools and other partner programs