Head of Customer Experience

Role Overview

Join Stannah, a global family-owned manufacturing and engineering company, as the Head of Customer Experience. This role will lead the development of a global customer experience strategy across multiple international markets.

What You Will Do

As the Head of Customer Experience, you will lead the development of our end-to-end customer journey framework, champion the voice of the customer, and work collaboratively with Sales, Operations, Service, Insight, and Brand teams to deliver outstanding customer experiences.

Why It Might Be a Fit

This is a unique opportunity to help shape the future of one of Britain’s most respected family businesses, leading the development of a modern, growth-focused marketing capability and creating the foundations for the next chapter of the Stannah story.

Requirements

• Significant experience in Customer Experience, Customer Insight, Service Design or Marketing leadership roles.
• Proven track record of improving customer satisfaction and business performance through customer journey enhancements.
• Experience developing customer experience frameworks, blueprints, and cross-functional improvement programmes.
• Strong stakeholder management, influencing, and communication skills with the ability to drive change across multiple teams and markets.

Benefits

• Market Aligned Salary, paid on a monthly basis
• Profit Share Bonus Scheme, paid to all employees every quarter.
• 25 days holiday, plus bank holidays
• Holiday scheme to buy extra days’ annual leave
• Pension Scheme. Matched contribution/salary sacrifice
• SimplyHealth Cash Plan. Allows you to claim towards health costs.
• Life Assurance Scheme
• Long Service award scheme, with holiday benefit
• Company Benefits Discount Rewards Scheme. Includes shop discounts, hotel discounts, days out, and more
• Employee Assistance Programme. A workplace initiative to support and enhance well-being
• Enhanced maternity and paternity provision