Special Order Customer Experience Representative

Role Overview

The Special Order Customer Experience Representative is responsible for delivering best-in-class customer satisfaction by managing the full lifecycle of special orders. This role ensures accuracy, timeliness, and profitability of transactions while proactively resolving issues and maintaining strong relationships across all stakeholders.

What You Will Do

Partner with Sales Representatives and key accounts to manage product sourcing, quoting, order entry, processing, delivery, and invoicing. Serve as the primary point of contact for customers and vendors—providing quotes, order confirmations, proofs, tracking updates, and resolving inquiries.

Why It Might Be a Fit

Exceptional customer service mindset with a passion for delivering a positive client experience. Strong written and verbal communication skills with the ability to clearly convey information. Highly organized with the ability to manage and prioritize multiple tasks simultaneously.

Requirements

• Bilingual fluency in English and French
• High School Diploma or equivalent combination of education and experience
• 2+ years of related or transferable experience, including customer service experience
• Proficiency in Microsoft Office Suite, particularly Excel, Outlook, and PowerPoint

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Vacation Allotment and Holiday Schedule
• Online and Retail Discounts, Company Match RRSP, Physical and Mental Health Wellness programs, and more!