Role Overview
We are looking for a Customer Success Manager to join a profitable SaaS start-up. The role combines advisory competence, KPI management, operational excellence, and one-to-many communication formats. The focus is on scalable success mechanisms, fast value realization, sustainable product adoption, churn prevention, and community-oriented communication.
What You Will Do
Your responsibilities include managing scalable customer care, development, and binding of customers in the SaaS field. You will work independently, but team-friendly, and have great decision-making freedom in a growing company.
Why It Might Be a Fit
We value potential and personality more than a perfect CV. You will have great decision-making freedom, flexible working hours, and modern working space equipment. You will also have 30 days of vacation, occupational old-age provision, and a small welcome bonus.
Requirements
- approximately 3-7 years of experience in the SaaS or B2B software field
- experience with many small customers and one-to-many formats
- high KPI and data competence
- high technical affinity for process automation, product setups, integrations, and tools like HubSpot, Intercom, Zapier, Make, or n8n
- negotiable German language skills
Benefits
- full remote with flexible working hours
- modern working space equipment
- 30 days of vacation
- occupational old-age provision
- small welcome bonus
To apply for this job please visit join.com.
Follow us on social media