Role Overview
Dastra is a fast-growing SaaS platform dedicated to data protection, compliance, and AI governance. As a Customer Success Manager, you will act as the project lead for your customers’ success with Dastra, managing a portfolio of Mid-Market and Enterprise customers and covering the entire customer journey.
What You Will Do
You will lead onboarding and implementation projects, drive customer success through regular follow-ups and Business Reviews, monitor usage, satisfaction, and value, and identify growth opportunities alongside Account Managers.
Why It Might Be a Fit
You will become a trusted partner and expert on the Dastra platform, helping customers translate complex business, technical, and regulatory challenges into concrete use cases.
Requirements
- 4+ years of experience in Customer Success, SaaS consulting, implementation, project management or a similar customer-facing role
- Strong understanding of SaaS environments, ideally involving complex or technical products
- Experience managing Mid-Market and/or Enterprise customers
- Experience with onboarding, implementation, adoption, and change management
- Strong communication and stakeholder management skills
- Strong project management and organisational skills
- Customer-oriented, autonomous, and comfortable with complex topics
Benefits
- Around €40-47k gross/year + variable compensation, depending on experience
- Hybrid working model with 2 remote days per week
- 5 weeks of paid leave + 10 RTT days
- Meal vouchers and company health insurance
- Annual company seminar and regular team-building events
To apply for this job please visit linkedin.com.
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