Role Overview
We are looking for a Senior Customer Success Manager to place our clients at the heart of our growth and accompany the development of the CSM team. Your mission is to ensure the satisfaction of our clients and their adoption of Revolt Pro, while structuring our practices to accompany the passage of the team from 2 to 6 people by the end of 2027.
What You Will Do
Your tasks will include embedding and adopting Revolt Pro, making clients autonomous and solving complex cases, participating in the continuous improvement of the Care & Success pole, and coaching and growing the CSM team.
Why It Might Be a Fit
Why join Revolt.eco? A innovative and impactful sector: by helping installers sell better, you contribute directly to the energy transition; A wide playground: we’re looking for someone who wants to have an impact and implement their ideas; We accompany you to success: 1/ Ramp-up (2 months): you learn about our industry, our clients, Revolt Pro, our processes, and our tools; 2/ Autonomy: you take the lead on your portfolio, the knowledge base, and usage management, with clear and known KPIs; 3/ Evolution: towards CSM Manager/Team Lead, Account Manager, or AI and automation expertise in support.
Requirements
- 3 to 5 years of experience in Customer Success in SaaS B2B
- proactive and curious
- ability to structure and improve processes
- data culture and curiosity about AI
- ability to transmit and make complex subjects accessible
Benefits
- 45,000€ to 50,000€ per year
- punctual remote work allowed
To apply for this job please visit linkedin.com.
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