Senior Customer Success Manager, Enterprise

Role Overview

This role is dedicated to owning a portfolio of Enterprise accounts (clients above £70k ARR), acting as a trusted strategic advisor to drive retention, expansion, and long-term solution adoption.

What You Will Do

Manage a portfolio of Enterprise clients (£70k+ ARR), driving retention and expansion through strategic consulting and proactive engagement to reduce churn and maximize value.

Why It Might Be a Fit

Proven experience in Customer Success or Account Management within a SaaS company, with 4-5 years of relevant experience managing large, strategic Enterprise accounts.

Requirements

• Proven experience in Customer Success or Account Management within a SaaS company
• 4-5 years of relevant experience managing large, strategic Enterprise accounts
• Confidence in consulting on CRO, UX, or analytics-related projects
• Ability to communicate effectively with both technical and non-technical audiences up to C-level

Benefits

• Flexible work
• Up to 3 remote workdays per week
• £50/month remote work allowance
• 25 days of paid leave
• Comprehensive AXA Health Care fully paid by AB Tasty
• Generous parental leave (12 weeks maternity / 4 weeks second parent)
• Wedding leave
• Opportunity to work remotely from abroad or hop between AB Tasty hubs globally