Role Overview
As a Senior Customer Success Manager at Revolt.eco, you will ensure customer satisfaction and adoption of Revolt Pro, while structuring practices to support the team’s growth. You will be the privileged interlocutor for clients, relay their voice to the Product and Tech teams, and reference for junior CSMs.
What You Will Do
Your main responsibilities include ensuring client adoption of Revolt Pro, structuring practices to support team growth, and making clients autonomous by enriching the knowledge base and resolving complex cases.
Why It Might Be a Fit
This role is a good fit for someone who wants to have an impact and implement their ideas in the energy transition sector. You will have the opportunity to accompany the development of the CSM team and contribute to the company’s growth.
Requirements
- 3 to 5 years of experience in Customer Success in SaaS B2B
- proactive and curious
- ability to structure and improve processes
- data culture and curiosity for AI
- ability to transmit and make progress
Benefits
- CDI contract
- salary between €45,000 and €50,000 per year
- punctual remote work allowed
To apply for this job please visit linkedin.com.
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