Team Lead Customer Success Manager

Role Overview

The Team Lead CSM / Support is responsible for operational efficiency and client satisfaction. He will become an expert in the Zola tool, intervene on complex client projects, and lead the CSM team.

What You Will Do

The Team Lead CSM / Support will pilot 2 to 3 large-scale client projects, manage client support, and ensure SLA compliance and quality of responses.

Why It Might Be a Fit

You will participate in structuring and optimizing the CSM / Support department, while benefiting from autonomy and responsibilities from the start. You will intervene on stimulating and impactful HR client projects, where your decisions and initiatives will make a real difference.

Requirements

• 4 to 10 years of experience as a Customer Success Manager in SaaS B2B
• Master the client problems of Enterprises
• Coached and led a CSM team
• Rigor, perseverance, humility, and a love of well-done work
• Result-oriented and ROI, analytical, and capable of resolving complex problems

Benefits

• Salary between €55,000 and €60,000 per year
• Type of contract: CDI
• Partial remote work possible