Customer Success Manager

Role Overview

We’re hiring an experienced Customer Success Manager to help build and shape our growing Customer Success function. You’ll help create a customer success playbook and drive adoption and time to value for customers.

What You Will Do

You’ll be the product expert in the room, introducing new capabilities, demonstrating how they solve real challenges, and inspiring customers to embrace new ways of working. You’ll also lead Quarterly Business Reviews and support renewals and expansion by deepening adoption and growing use cases.

Why It Might Be a Fit

If you’re comfortable in ambiguity, a pro at solving problems, and energized by helping customers move from ‘we’re using it’ to ‘we’re creating impact with it,’ this role is for you.

Requirements

• 2–4 years in customer success, implementation, account management, or another customer-facing SaaS role
• Experience in an early-stage or first-hire customer success role, ideally at a startup or B2B SaaS company
• Deep software implementation experience, such as implementation consultant, solutions engineer, onboarding specialist, or a similar role where you configured software around customer workflows
• Experience planning and leading Quarterly Business Reviews or executive check-ins
• Experience training users with a wide range of tech comfort
• Familiarity with CRMs or customer success tools
• Background in social impact, workforce development, education, or government, a plus