Customer Experience Representative I

Role Overview

Serve as the first point of contact for customer and dealer inquiries, handle customer support calls, and build relationships with customers.

What You Will Do

Resolve issues, maintain accurate documentation, and identify opportunities to improve customer experience.

Why It Might Be a Fit

Strong customer relationship management and problem-solving abilities, with experience handling customer inquiries and escalations.

Requirements

• Strong experience in Customer Service / Customer Experience / Client Relationship Management
• Knowledge or familiarity with Banking Products and Crop Insurance
• Excellent verbal and written communication skills
• Strong customer relationship management and problem-solving abilities
• Experience handling customer inquiries, escalations, and issue resolution
• Strong interpersonal, negotiation, and conflict-resolution skills
• Proficiency in MS Office, particularly Excel, Word, and Outlook