Customer Success Account Manager

Role Overview

The Customer Success Account Manager will manage relationships for STEMSOFT clients, ensuring a seamless transition from initiation to the go-live phase across project stages. They will build strong relationships with key customer stakeholders and subject matter experts, proactively providing strategic solutions to align STEMSOFT’s capabilities with client needs.

What You Will Do

The Customer Success Account Manager will demonstrate an in-depth understanding of the STEMSOFT implementation methodology to effectively shepherd clients through each stage to a successful go-live. They will also advocate for client priorities, requirements, and strategic value-adds during key internal forums, generating billable revenue.

Why It Might Be a Fit

This position requires a proven ability to adapt workflows and educate clients through effective training and best practices to build trusted advisor relationships. The ideal candidate will have advanced communication skills to effectively engage and influence all stakeholders across various levels.

Requirements

• Bachelor’s degree with 2-6 years of customer success/support experience, or equivalent
• Proven ability to adapt workflows and educate clients through effective training and best practices to build trusted advisor relationships
• Advanced communication skills to effectively engage and influence all stakeholders across various levels

Benefits

• Competitive salary
• Excellent benefits
• Meaningful career development opportunities