Customer Success Manager (Reseller)

Role Overview

As a Customer Success Manager, you will play a central role in the success of our Reseller partners in indirect sales. You will be responsible for strategic partnerships, data-driven consulting, and project management to strengthen long-term customer relationships and promote sustainable growth.

What You Will Do

Your tasks include building and maintaining long-term Reseller partnerships, providing comprehensive advice to Resellers, developing and managing initiatives to increase customer satisfaction and business growth, and analyzing and preparing relevant KPIs.

Why It Might Be a Fit

We are looking for a candidate with excellent communication and moderation skills, a confident appearance on a management and C-level level, and a strong understanding of business and data-driven business models.

Requirements

• Minimum 2 years of experience in customer success, account management, partner management, or a comparable B2B environment
• Successful completion of a degree in business administration or marketing or a comparable qualification
• Excellent communication, moderation, and presentation skills
• Understanding of data-driven business models, digital marketing, or recruiting solutions is an advantage
• Analytical thinking and the ability to derive concrete recommendations from data
• High customer orientation combined with a strong understanding of business
• Structured, self-responsible working style and the ability to set priorities in a dynamic environment
• Secure handling of MS Office, especially PowerPoint and Excel; experience with Salesforce is a plus
• Very good German and good English skills in writing and speaking

Benefits

• 30 days of vacation + 1 Brauchtumstag + 2 extra days for Christmas and New Year’s
• Occupational pension scheme
• Occupational risk life insurance
• Volunteer days
• Job bike
• In-house gym
• In-house barista
• Discounted membership in Urban Sports Club
• Discounted parking, job or Germany ticket
• Bring your dog to the office