Customer Experience Associate

Role Overview

The Customer Experience Associate is responsible for delivering timely, accurate, and professional support to clients across multiple communication channels. This is a foundational role focused on executing established processes, managing standard client inquiries, and building core skills in case management and problem-solving.

What You Will Do

Respond to client inquiries, manage assigned cases, follow established workflows, and maintain accurate case documentation. Partner with internal teams to support case resolution and contribute to a positive team environment.

Why It Might Be a Fit

This role requires strong written and verbal communication skills, attention to detail, and a willingness to learn and take feedback. The ideal candidate will be able to build foundational knowledge of systems, workflows, and client needs, and demonstrate reliability, accountability, and professionalism.

Requirements

• 2 years in customer support, client experience, or a related field
• Experience in a fast-paced, client-facing, or supply chain environment preferred
• Strong written and verbal communication skills
• High attention to detail and ability to follow processes
• Willingness to learn and take feedback
• Basic problem-solving ability and critical thinking
• Strong time management and organizational skills
• Familiarity with CRM or ticketing systems (Salesforce preferred)
• Comfort working across multiple tools and systems