Role Overview
The Enterprise Customer Success Manager owns the relationship, retention, and growth of Storesight’s largest and most strategic CPG and Retailer customers. This role ensures our enterprise customers realize measurable value from the Storesight platform and see Storesight as mission critical to winning at retail.
What You Will Do
Strategic Account Ownership, Renewals and Account Growth, Data-Driven Value Realization, Use Case Expertise, Product Training, and Customer Advocacy, Team Contribution and Enablement.
Why It Might Be a Fit
A seasoned, commercially minded customer success professional who can navigate complex, multi-brand organizations, lead executive-level conversations, and turn shelf data into business outcomes.
Requirements
- Bachelor’s degree in pertinent field preferred
- 7+ years of experience in category management, retail analytics, or related functions for the CPG/Retail industry
- Proven track record of meeting or exceeding retention and expansion targets
- Experience with HubSpot or other CRM platforms preferred
- Strong analytical skills; experience with retail data, syndicated data, AI agents, or business intelligence tools preferred
- Familiarity with Storesight or similar retail intelligence platforms is a bonus
- Ability to travel for customer meetings and occasionally work outside regular business hours as needed
Benefits
- Competitive salary and bonus structure
- Paid vacation and sick time
- Health, dental, and vision insurance
- Company-paid life insurance
- Supplemental Insurance
- 401(k) and Company match
To apply for this job please visit ats.rippling.com.
Follow us on social media