Role Overview
The Customer Marketing Manager turns happy customers into stories, events, and messaging that help retain, grow, and win business. This role is a remote position with approximately quarterly travel.
What You Will Do
Plan and run customer events, write and publish case studies, partner with Customer Success Managers, own the monthly customer product newsletter, capture customer quotes and themes, and support product usage targets.
Why It Might Be a Fit
The ideal candidate has 2–4 years of experience in customer marketing, product marketing, or content marketing, is a strong writer and interviewer, and is comfortable working with CSMs, sales, and product teams.
Requirements
- 2–4 years in customer marketing, product marketing, or content marketing
- Strong writer and interviewer
- Organized project manager
- Comfortable working with CSMs, sales, and product teams
- Experience with email platforms (e.g., HubSpot) and a CRM
- Familiarity with customer reference tools
Benefits
- Dental insurance
- Vision insurance
- E-Verify statement
- Right to Work Notice
To apply for this job please visit ats.rippling.com.
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