Customer Success Manager

Role Overview

The Customer Success Manager is responsible for managing multiple customer accounts to ensure satisfaction, maintain relevant industry and product knowledge, serve as an advocate and voice of the customer, and coordinate across teams to ensure an exceptional customer experience.

What You Will Do

Manage multiple customer accounts, understand customer needs and priorities, manage projects to ensure deliverables are met, provide product and industry consultation, facilitate timely access to resources needed, and facilitate sales of added functionality and modules to increase the customer’s efficiency.

Why It Might Be a Fit

The ideal candidate will have a Bachelor’s degree or higher in a related field, prior experience as a Customer Success Manager, experience in Project Management and Change Management, leadership and team building skills, and a background in Behavioral Healthcare or Electronic Medical Records.

Requirements

• Bachelor’s degree or higher in a related field
• Prior experience as a Customer Success Manager
• Experience in Project Management and Change Management
• Leadership and Team Building Skills
• Background experience in Behavioral Healthcare or in Electronic Medical Records
• Excellent interpersonal skills and effective written and oral communication skills
• Innovative
• Critical thinking, problem solving abilities
• Willingness to travel up to 20%
• Willingness to work alternate schedules, as required