Customer Operations Manager

Role Overview

As a Customer Operations Manager, you’ll help clients get the most from our services, keeping their data reliable, tailoring our tools to their needs, and finding practical solutions when problems arise. You’ll work closely with clients, our Product and Tech teams, and other external stakeholders.

What You Will Do

Support clients throughout their journey with Streem, investigate customer issues, monitor data quality, configure and improve Streem’s data models and services, and coordinate with external stakeholders.

Why It Might Be a Fit

We’re looking for someone who is curious about new tools, keen to find useful ways to apply them, and has strong analytical and problem-solving skills, with the confidence to investigate complex data and challenge assumptions.

Requirements

• Curiosity and a genuine interest in understanding and solving customer issues
• Comfort working in an evolving environment, where client needs, tools and priorities can change
• Strong analytical and problem-solving skills, with the confidence to investigate complex data and challenge assumptions
• An interest in technology and a willingness to learn new tools, including AI tools, to work more efficiently
• A practical, customer-focused approach: you enjoy understanding a problem and seeing it through to a useful solution
• Clear communication skills and the ability to work with people across technical and non-technical teams
• Excellent English and fluency in another European language
• Good organisation, attention to detail and the ability to manage several topics at once
• An interest in renewable energy and the energy transition

Benefits

• Flexible remote working to accommodate your schedule and personal requirements
• State-of-the-art tools and equipment, tailored to your working style and habits, so you can perform at your best