Customer Success Manager

Role Overview

As a Customer Success Manager at Street Group, you will be a dedicated product specialist for our customers, driving client success while identifying opportunities for growth and long-term value across Street Group’s ecosystem of products. You will have the autonomy of planning your diary and workshops while making sure you are constantly going above and beyond for our customers in helping them find their way around the system.

What You Will Do

You will immerse yourself in the company and build knowledge of our evolving product, ensure feedback flows from Customer Success to the relevant business and product teams, support our clients to achieve great results with Street.co.uk, and proactively ensure existing clients are getting the most out of the software.

Why It Might Be a Fit

You will have the chance to make a genuine impact as we scale the business, collaborate with the sales and technology team members to design and implement new product features that reflect the voice of our customers, and provide exceptional technical support via phone and email to Street clients.

Requirements

• Background in Customer Success, ideally within the tech/SaaS space
• Passionate about providing a first-class customer experience
• Excellent written and verbal communication skills (fluency in written and spoken English)
• Dependable, motivated, self-starter, with the ability to work independently and the inner drive to grow a company that is in an exciting period of rapid growth
• Highly organised with exceptional attention to detail

Benefits

• Hybrid-working – you can work from home up to 3 days per week
• Guilt-Free R&R – £1000 towards a holiday after your first year with the team
• £500 yearly L&D budget for your career development
• Your birthday on us – we pay, you stay away
• ‘Give something back’ – 2 paid days volunteering on us
• Enhanced maternity, paternity & adoption pay
• Mental health & well-being support via Health Assured
• Regular well-being initiatives
• Flexible working hours
• Public transport season ticket loans
• Paid menopause leave
• Holiday buying scheme
• Joining a new team in an exciting business with huge ambition
• Be a part of something bigger – everyone in our team is passionate about improving the entire property industry!
• A chance to work on cutting-edge technology
• Comfortable, relaxed office space – office dogs welcome!
• Fully stocked fridge and beers (or an alternative) on us every Friday afternoon
• Company and team off-sites, events and happy hours
• Cycle to work scheme
• Electric car salary sacrifice scheme
• Feel good about sustainability – we’re a climate-positive company!