Role Overview
As a Customer Success Manager, you will be responsible for the complete post-sales lifecycle of a Stripe user, helping them maximize the value they get from Stripe. This involves working closely with the user account team, senior executives, and engaging in product, payments, and technical conversations at multiple levels of the organization.
What You Will Do
Your responsibilities will include leading the post-sale engagement, retention, and growth of your customers in the Korea region, supporting expansion of your accounts, building and fostering relationships with senior executives, and articulating and driving customer use cases.
Why It Might Be a Fit
You will be a natural relationship and business builder, and you will love this job if you are a trusted advisor to your customers, helping ensure an excellent Stripe experience, and gathering feedback on ways that Stripe can build the next generation of user-focused solutions.
Requirements
- 7+ years of experience in a client-facing role
- High proficiency in English and Korean
- Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses
- Track record of leading technical conversations and persuading others to take action
- Strong analytical skills and operating rigor
- Strong executive presence and presentation skills
- History of success as a consultant, pre-sales, technical account management, or equivalent
- Proven track record of achieving targets and goals
- Track record of managing complex projects and/or programs
- Ability to handle difficult customers or situations and demonstrate resolutions
To apply for this job please visit stripe.com.
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