Customer Success Manager

Role Overview

As a Customer Success Manager at Stripe, you will be responsible for the complete post-sales lifecycle of a Stripe user, ensuring they derive maximum value from their investments, leading to project success, retention, and renewal. You will work closely with the user account team, senior executives, and engage in product, payments, and technical conversations at multiple levels of the organization.

What You Will Do

You will become a trusted advisor to these customers, deeply understanding their business and their needs, and help them maximize the value they get from Stripe. This role involves working closely with the user account team, senior executives, and engaging in product, payments, and technical conversations at multiple levels of the organization.

Why It Might Be a Fit

You will love this job if you are a natural relationship and business builder, with a track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions.

Requirements

• 4+ years of experience in a client-facing role ideally customer success, managing relationships with large, global, and complex organizations, preferably working with a technical product
• Sophisticated business sense and understanding of underlying drivers and strategy of our user’s businesses
• Track record of leading technical conversations and persuading others to take action based on requirements and value provided by solutions
• Strong analytical skills and operating rigor
• Strong executive presence and presentation skills, particularly for in-person meetings with multiple stakeholders
• History of success as a consultant, pre-sales, technical account management, or equivalent
• Proven track record of achieving targets and goals, preferably in a sales setting
• Track record of managing complex projects and/or programs
• Has handled difficult customers or situations and can demonstrate resolutions
• Willingness to tackle things on your own
• Must work within a team environment with sales and services peers
• Ability to navigate data and people to find answers
• A capability to work well with a wide range of people, both internally and externally
• The motivation and flexibility to work well in a high-growth environment where things change quickly

Tagged as: Data Analysis