Program Manager, Go-to-Market Experience and Productivity

Role Overview

The Seller Experience & Insights team is responsible for ensuring Stripe’s Go-to-Market teams have the tools, systems, processes and policies they need to sell effectively. The Program Manager will own the business experience and improvement roadmap for Stripe’s SDR workflows, working closely with SDRs and their leaders to understand how work happens today, identify the highest-value sources of friction and shape tools, processes and policies that make the organisation more effective.

What You Will Do

The Program Manager will own the end-to-end SDR experience roadmap across account and contact sourcing, targeting, outreach, task execution, handraiser management, meeting disposition and qualification. They will lead the business product and operational strategy for Stripe’s agentic outreach solution and Gong Engage within Sales Development, ensuring agentic and seller-led workflows solve meaningful seller problems and fit coherently into the broader SDR operating model.

Why It Might Be a Fit

The Program Manager will partner with Sales Development leadership, Sales Operations and policy owners to ensure tooling and workflow design reflects routing, territory, rules-of-engagement and qualification requirements. They will represent the SDR experience in cross-functional planning and communicate trade-offs, progress, risks and results clearly to frontline teams and senior leaders.

Requirements

• 3-5+ years of experience in program management, product operations, revenue operations, sales operations, product management or process improvement in a technology or high-growth environment.
• 2+ years of experience building, improving or supporting Sales Development or broader GTM workflows, data and systems.
• Demonstrated success leading complex, global and cross-functional initiatives from problem definition through launch, adoption and iteration.
• Strong understanding of how modern prospecting and sales-development workflows operate, including targeting, contact sourcing, outreach, lead routing, qualification and CRM activity capture.
• Ability to map complex user journeys, identify root causes and translate ambiguous seller problems into clear requirements and prioritised solutions.
• Strong analytical skills, including the ability to define success metrics, interpret workflow and funnel data and use evidence to make trade-offs.
• Experience partnering effectively with technical teams and communicating across frontline, operational, product and executive audiences.
• A proactive, low-ego and hands-on working style, with comfort moving between strategy and detailed execution in a rapidly changing environment.
• Strong change-management skills and a track record of driving adoption, not just delivering a launch.

Benefits

• Flexible work arrangements