CRM Manager

Role Overview

Pion is looking for a CRM Manager to join their team. The role involves owning and evolving core lifecycle journeys, planning and executing commercial campaign sends, and using performance data to diagnose underperformance.

What You Will Do

Responsibilities include owning and evolving lifecycle journeys, planning and executing commercial campaign sends, and using performance data to diagnose underperformance.

Why It Might Be a Fit

The ideal candidate will have 5+ years of hands-on experience in CRM and lifecycle marketing, with a strong grasp of segmentation, triggers, and automation logic.

Requirements

• 5+ years hands-on experience in CRM and lifecycle marketing
• Confident in an ESP or marketing automation platform
• Strong grasp of segmentation, triggers, and automation logic
• Able to read performance data and turn it into a clear next step
• Improver instinct
• Comfortable briefing and directing internal resource
• Clear, honest communicator with a self-starter, can-do attitude

Benefits

• Competitive salary
• 30 days annual leave, plus bank holidays
• Accredited ‘Great Place To Work’ company
• Commitment to personal development and career growth
• Remote-first working environment
• Flexible working hours
• Monthly wellness allowance
• Gym memberships
• Access to mental health first aiders
• Health cash plan
• Access to incredible partnership discounts
• £200 work from home set up allowance