Role Overview
Join the growing Customer Experience team at McGee & Co. to ensure customers have a great experience with quality products and services. The team works directly with buying, fulfillment, and operations to meet brand and customer expectations.
What You Will Do
Assist with customer-service inquiries via email and phone, handle escalated issues, engage in direct communication with clients, assist with damage claims, and coordinate direct sales orders.
Why It Might Be a Fit
The ideal candidate is a self-motivated, positive, and outgoing individual with strong communication and verbal skills, able to troubleshoot and resolve issues while building relationships with customers.
Requirements
- Proven work experience in a customer service or similar role
- Basic understanding of sales principles and customer service practices
- Excellent organizational skills
- Strong communication skills (oral and written) with the ability to handle difficult conversations and manage issue resolution
- Ability to be a self-starter that can work under minimal supervision
Benefits
- Beautiful office space with hybrid flexibility
- Competitive compensation + bonuses
- Comprehensive health benefits (medical, dental, vision, hospital indemnity, accident, pet)
- PTO and company paid holidays
- 401k Employer match – 100% of deferrals up to 4% of compensation
- Exclusive 50% off Team Member discount at mcgeeandco.com + access to Team Member warehouse sales
- Opportunity to be a part of a vibrant, inclusive, and innovative team
To apply for this job please visit workforcenow.adp.com.
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