Customer Experience Specialist

Role Overview

Deliver exceptional customer support across phone, email, and chat by resolving issues promptly, empathetically, and in alignment with brand values.

What You Will Do

Respond to customer inquiries, resolve issues, strengthen relationships, communicate clearly, and encourage repeat business and customer loyalty.

Why It Might Be a Fit

The ideal candidate will have a minimum of 1-2 years of customer service experience, excellent communication skills, and a positive attitude.

Requirements

• Minimum of 1-2 years of customer service or support experience within an office setting
• Excellent written and verbal communication skills
• Strong attention to detail with proven multitasking ability
• Skilled in time management and prioritization, with a focus on following through
• Tech-savvy (Microsoft Office proficiency required; NetSuite a major plus)
• Demonstrated ability to establish trust and positive relationships through effective interpersonal skills
• Experience in the consumer goods or PPE industry
• Positive attitude, team-first mindset, and a passion for helping people