Customer Success Manager

Role Overview

The Customer Success Manager is the primary point of contact for an assigned group of Submittable clients, building trusted advisor partnerships that connect Submittable’s value to each client’s business goals.

What You Will Do

Build trusted advisor partnerships with assigned clients, aligning Submittable’s value to each client’s key and overarching business goals. Serve as the primary point of contact for assigned clients, bringing in Submittable resources such as Account Executives or Technical Support as needed.

Why It Might Be a Fit

The ideal candidate will have 3+ years of experience in B2B SaaS sales, customer success, or account management, and the ability to recognize sales and expansion opportunities within existing client accounts.

Requirements

• 3+ years of experience in B2B SaaS sales, customer success, or account management
• Experience recognizing sales and expansion opportunities within existing client accounts
• Learns new software quickly and explains technical product functionality clearly to clients
• Communicates clearly in writing and in conversation with client stakeholders at all levels
• Organizes work across multiple accounts and competing priorities, meeting deadlines in a fast-paced, collaborative team environment
• Adjusts plans and approach as client needs and priorities change
• Keeps detailed, accurate records of client activity and commitments
• Experience using a CRM to manage client records; Salesforce experience preferred
• Experience supporting clients through complex procurement processes, such as those at government agencies or universities, preferred

Benefits

• Comprehensive health and life insurance with optional HSA, FSA, and DCA accounts
• 401(k) plan with employer match starting day one
• Equity stock options to share in our success
• Flexible hours, remote work options, and generous vacation and sick leave
• Paid parental leave for mothers, fathers, and adoptive parents
• Professional development stipends to support your career growth
• Opportunities to participate in community outreach and volunteer programs
• Monthly company-sponsored happy hours and gatherings to connect and unwind