Customer Growth Specialist, Americas

Role Overview

Suessa is looking for a Customer Growth Specialist, Americas for a Global B2B SaaS Company. The role is a quota-carrying, commercial position within the Customer Success team, covering the Americas. The ideal candidate has a commercial background, accounting/finance qualification, and experience having commercial conversations with CFOs, Financial Controllers, or Finance Directors.

What You Will Do

The Customer Growth Specialist will convert trials and inbound leads into customers, get new customers live, retain and grow their book, and maintain CRM accuracy. They will also engage directly with senior finance buyers in the US and Canada on multi-year deals.

Why It Might Be a Fit

The ideal candidate is a proven Account Executive, Account Manager, Sales Development Rep, or CSM with a quota attached to their name. They should have experience in a SaaS, fintech, or software company and be able to confidently learn and demonstrate a product.

Requirements

• Commercial Background: Proven experience as an Account Executive, Account Manager, Sales Development Rep, or CSM with a quota attached to your name.
• Accounting/Finance Qualification: A degree in accounting or a Contador Público qualification is highly desirable to give you instant credibility with finance buyers.
• Finance Engagement: Experience having commercial conversations with CFOs, Financial Controllers, or Finance Directors.
• Tech/SaaS Experience: Background in a SaaS, fintech, or software company with the ability to confidently learn and demonstrate a product.
• Clear Communication: Fluent professional English (written and spoken) is required, as you will write proposals and lead video calls with North American clients daily.
• Strategic Thinking & Reliability: You know the difference between a champion and an economic buyer, can manage your own pipeline independently, and consistently do what you say you will do.

Tagged as: Pipeline Management