Role Overview
As Enterprise Customer Success Manager, your primary role is to drive the successful implementation, deployment, and adoption of Suki with our major health system clients. You will be responsible for developing and maintaining strong relationships with key client stakeholders, ensuring that Suki is delivering exceptionally well on key success metrics.
What You Will Do
You will ensure strategic and tactical alignment, manage on-time delivery across all functional areas with our clients and your Suki colleagues, proactively identify and drive the resolution of risks and issues, and develop creative solutions that will best meet the needs of our clients.
Why It Might Be a Fit
You are excited to join the fast-moving Suki team, and committed to excellence. You will be able to analyze customer metrics, craft high-impact client presentations, and drive rapid progress against our goals.
Requirements
- 8+ years of enterprise customer facing experience within healthcare SaaS
- Exceptional communication, presentation, and conflict resolution skills
- Ability to think critically, prioritize effectively and communicate expediently
- Strong project management skills
- Strong business and financial acumen; can confidently manage commercial levers, pricing strategies, and complex negotiations
- Experience managing large, multi-stakeholder programs (healthcare IT delivery preferred)
- Creative problem solving skills
- Strong understanding of medical documentation and clinical workflows
- Proficient in Microsoft Office, Google Suite and Microsoft office
Benefits
- OTE in CA
- Discretionary bonus or equity package
To apply for this job please visit suki.ai.
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