Salesforce Administrator

Role Overview

We are seeking a mid-level Salesforce Administrator to help oversee, maintain, and continuously improve our Salesforce platform for a leading school bus transportation organization.

What You Will Do

The administrator will resolve support tickets daily using Ivanti, manage work intake and delivery through a Jira backlog, and support a roadmap that includes enabling Salesforce DevOps Center within approximately the first year.

Why It Might Be a Fit

This role is hands-on and combines core Salesforce administration with Business Analyst responsibilities – partnering with stakeholders to translate business needs into scalable solutions across the Sales Cloud, Service Cloud, Account Engagement, Experience Cloud, and Conga CPQ & Billing.

Requirements

• 3+ years of hands-on experience as a Salesforce Administrator supporting Sales Cloud and/or Service Cloud in a production environment
• Proven expertise with Flow Builder automation and a strong understanding of declarative automation best practices
• Experience resolving daily end-user support tickets through a structured intake process
• Comfort managing work intake and delivery through a Jira backlog
• Experience with sandbox environments, testing/UAT, and deploying changes using change sets and/or DevOps tools
• Demonstrated Business Analyst skills: requirements elicitation, process mapping, writing user stories and acceptance criteria

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance coverage
• Holiday pay
• PTO accrual
• Retirement savings plan

Tagged as: CRM Administration, Salesforce