CRM Manager – Consumer

Role Overview

The Consumer CRM team turns every new sign-up into an active, engaged customer by designing the journeys that guide people from onboarding through to their first transaction and beyond.

What You Will Do

Build and launch event-driven activation journeys, write clear campaign copy, build audience segments, and run A/B tests on copy, timing, and channel.

Why It Might Be a Fit

Experience in CRM or lifecycle marketing, hands-on experience with a modern CRM platform, and comfort working across push, email, and in-app messaging.

Requirements

• Experience in CRM or lifecycle marketing
• Hands-on experience with a modern CRM platform
• Comfort working across push, email, and in-app messaging
• Basic SQL for audience checks and reporting
• Ability to collaborate closely with Product, Data, Localisation, and Design teams

Benefits

• Opportunity to work with a truly global, multicultural team
• Commitment to Diversity and Inclusion
• Enrolment onto our Virtual Stock Option programme
• Generous time off
• A dedicated annual L&D budget
• Private health insurance
• Salary-sacrifice commuter benefits
• Financial security
• Life insurance
• Break4me: 1-month sabbatical after 3 years of service
• Referral Bonus