Senior People Operations Specialist

Role Overview

The Senior People Operations Specialist is primarily responsible for the day-to-day activities related to providing the first level of escalation for complex inquiries, and functionally focused operational and transactional processing support for functions such as Workforce Operations, Benefits Operations, Payroll Operations, Compensation Operations, and Leave Management Operations for employees and Managers in Canada, US, Ireland, and Bermuda.

What You Will Do

Employee Transaction Processing / Operations, Case Management, Policy / Procedure Interpretation, Continuous Improvement

Why It Might Be a Fit

Excellent Customer Service Skills, Great Communication Skills, HR Experience, Attention to Detail, Business Acumen, Problem Solving / Conflict Resolution, Analytical Thinking, Excellent Relationship / Stakeholder Management, Operational Excellence Mindset, Multi-tasking & Time Management

Requirements

• HR Shared Services Experience
• Experience in a Service / Call Centre or production environment
• Experience with Payroll Administration
• Experience and/or post-secondary education with a focus on Human Resources
• Working knowledge of Workday and ADP GlobalView

Benefits

• Flexible Benefits
• Dental insurance
• Vision insurance
• We’re committed to creating an inclusive and respectful environment
• We’re honoured to be recognized as a 2025 Best Workplaces in Ontario by Great Place to Work® Canada
• We are thrilled to be recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work®, for prioritizing employee well-being, fostering a positive work culture, and achieving excellence in mental health