Senior People Operations Specialist

Role Overview

The Senior People Operations Specialist is responsible for providing the first level of escalation for complex inquiries, and functionally focused operational and transactional processing support for functions such as Workforce Operations, Benefits Operations, Payroll Operations, Compensation Operations, and Leave Management Operations.

What You Will Do

Process and monitor intake volumes, provide excellent customer service, execute Workforce Operations, Benefits Operations, Payroll Operations, Compensation Operations, and Leave Management Operations transactions, and escalate complex inquiries.

Why It Might Be a Fit

The role requires excellent customer service skills, great communication skills, HR experience, attention to detail, business acumen, problem-solving skills, analytical thinking, and relationship management skills.

Requirements

• Excellent Customer Service Skills
• Great Communication Skills (written and verbal)
• HR Experience
• Attention to Detail
• Business Acumen
• Problem Solving / Conflict Resolution
• Analytical Thinking
• Excellent Relationship / Stakeholder Management
• Operational Excellence Mindset
• Multi-tasking & Time Management

Benefits

• Flexible Benefits from the day you join to meet the needs of you and your family
• Opportunity to move along a variety of career paths with amazing networking potential
• Inclusive and respectful environment
• Recognized as a 2025 Best Workplaces in Ontario by Great Place to Work Canada
• Recognized by Excellence Canada with their top-level certification, the Canada Order of Excellence for Mental Health at Work