Role Overview
The Customer Experience Specialist will support in driving service excellence and be the voice of our “Customer First” culture, ensuring every interaction leaves customers feeling valued and supported.
What You Will Do
Key responsibilities include carrying out root cause analysis, demonstrating proactivity to improve processes, addressing administrative issues, handling customer queries, and providing feedback to senior management.
Why It Might Be a Fit
To succeed in this role, you will bring a proven experience in a customer service or support role, experience of using excel or AI to analyse data, strong problem-solving skills, excellent communication skills, and good IT skills.
Requirements
- Proven experience in a customer service or support role
- Experience of using excel or AI to analyse data and drive process improvement
- Strong problem-solving skills with the ability to make decisions under pressure
- Excellent communication skills, both written and verbal, with a customer-centric mindset
- Ability to balance customer needs with business objectives
- Good IT skills, including MS Office and experience with CRM systems (Salesforce experience is advantageous)
- Highly organised with strong attention to detail and accuracy
- A proactive, flexible approach and willingness to learn and adapt
Benefits
- Real Living Wage Payer
- Excellent development opportunities
- Incentive scheme
- Life Assurance
- Employee assistance programme
- Opportunity to buy and sell holidays
To apply for this job please visit linkedin.com.
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