Customer Success Manager – Benelux

Role Overview

The Customer Success Manager will support and grow our C&I and Residential business by combining technical expertise with strong partner relationships. The role involves acting as a trusted technical and commercial partner for customers, distributors, installers, and other relevant partners across our C&I and Residential PV business.

What You Will Do

The Customer Success Manager will support partners with solution design, product selection, technical consultations, and pre-sales guidance, help identify the right Sungrow solutions for their applications, and enable partners through product presentations, technical training, workshops, and knowledge sharing.

Why It Might Be a Fit

The ideal candidate will have a degree or comparable technical background in electrical engineering, renewable energy, energy systems, electronics, or a related field, experience in technical sales, pre-sales, solution engineering, partner success, customer success, or technical account management, and strong communication and relationship-building skills.

Requirements

• Degree or comparable technical background in electrical engineering, renewable energy, energy systems, electronics, or a related field
• Experience in technical sales, pre-sales, solution engineering, partner success, customer success, or technical account management, ideally within solar PV, energy storage, electrical equipment, or power electronics
• Good understanding of solar PV systems and inverter technology, with knowledge of Residential and/or C&I applications; experience with energy storage solutions is a strong plus
• Strong communication and relationship-building skills, with the ability to explain technical concepts clearly to both technical and commercially focused partners
• A proactive, customer-focused mindset with the ability to identify partner needs, solve problems, and turn technical expertise into long-term customer value
• Dutch or French C1 and English B2 or higher, with willingness to travel within Benelux for customer meetings, partner visits, workshops, and training activities

Benefits

• Mobility package
• Bonus payments
• Multinational team with European and trans-European exchange
• Possibility for technical and commercial knowledge enhancement
• Technical and commercial training in our headquarter in Germany and visits to the big R&D facility in China