Role Overview
The Customer Success Operations Manager will lead the Customer Success tech stack, build repeatable processes, and turn data into decisions to drive cross-functional execution and customer success.
What You Will Do
The role involves owning the Customer Success tech stack, designing and documenting playbooks, introducing AI-enabled workflows, facilitating renewal forecasts, and analyzing data to find what drives churn and expansion.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in Customer Success Operations, Revenue Operations, or a related function, with strong analytical skills, excellent communication skills, and the ability to lead cross-functional work without direct authority.
Requirements
- 5+ years in Customer Success Operations, Revenue Operations, Strategy & Operations or a related function
- Hands-on experience with HubSpot and a customer success platform (Custify or similar)
- A record of building playbooks, operating cadences and reporting that teams actually use
- Strong analytical skills: you can turn messy data from several systems into a clear point of view
- Excellent written and verbal communication, including with senior leaders
- Proven ability to lead cross-functional work and influence without direct authority
To apply for this job please visit ats.rippling.com.
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