Customer Success Manager (French & English C1)

Role Overview

As a Customer Success Manager, you will manage and grow relationships with key client stakeholders, identify opportunities for improvement, and proactively address issues. You will work closely with the global Customer Success team to identify and share best practices and continuously improve the customer success organization.

What You Will Do

Your day-to-day responsibilities will include managing client relationships, conducting Operational Reviews, identifying opportunities for improvement, monitoring client activity, and proactively resolving client issues.

Why It Might Be a Fit

To succeed in this role, you will need excellent French and English skills, experience in Customer Success or Client Relationship Management, and strong customer relationship and communication skills. You will also need to be comfortable working in a fast-paced, international startup/scaleup environment and be able to work effectively in a multicultural setting.

Requirements

• Excellent French and English skills (C1 for both spoken and written)
• Experience in Customer Success, Client Relationship Management, or Consulting, ideally in a B2B SaaS environment
• Strong customer relationship and communication skills with a customer-first mindset
• Experience managing projects and conducting Quarterly Business Reviews (QBRs)
• Strong analytical skills, including data analysis, reporting, and KPIs/metrics
• Excellent problem-solving skills with a proactive, ‘get things done’ attitude
• Ability to work effectively in a fast-paced, international startup/scaleup environment
• Demonstrate strong organizational skills, attention to detail, resourcefulness, and adaptability
• Be comfortable joining customer video calls with camera enabled
• Personal laptop or computer (at least 8Gb of RAM) and a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)

Benefits

• Fixed schedule: Monday-Friday, 9 AM — 6 PM (UTC)
• Inclusive international environment
• Compensation in USD
• Good bonuses for referring friends
• Paid intensive training and probation
• Work-life balance
• Responsive management interested in your growth and long-lasting cooperation
• Greenhouse conditions for self-development

Tagged as: Data Analysis